Privacy policy

This Privacy Policy explains how KitchOwl (kitchowl.shop), a trading name of TONIC ARCHITECTURE LIMITED, collects, uses and protects your personal information when you visit or buy from our website.

Who we are

TONIC ARCHITECTURE LIMITED, registered in England and Wales (Company No. 08013164), 1B Ivywell Road, Bristol, BS9 1NX, United Kingdom. We are the data controller for your personal information. Contact: support@kitchowl.shop.

Information we collect

  • Contact and order details: name, email address, phone number, billing and delivery address.
  • Order information: products purchased, order history and communications with us.
  • Payment information: payments are processed securely by our payment providers. We do not store your full card details.
  • Technical information: IP address, browser and device type, and how you use our website, collected through cookies and similar technologies.

How we use your information

  • To process, deliver and track your orders, and handle returns and refunds.
  • To respond to your questions and provide customer support.
  • To send marketing emails, only if you have subscribed. You can unsubscribe at any time.
  • To prevent fraud and keep our website secure.
  • To improve our website and services.
  • To comply with our legal obligations.

Legal basis (UK GDPR)

We process your information to perform our contract with you, to comply with legal obligations, for our legitimate interests (such as preventing fraud and improving our store), and with your consent where required (such as marketing emails and non-essential cookies).

Sharing your information

We share your information only with trusted service providers who help us run our business, such as our e-commerce platform (Shopify), payment providers, delivery carriers and email service providers. We never sell your personal information.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place.

Cookies

We use cookies to make our website work, remember your basket and understand how our site is used. You can manage cookies through your browser settings.

How long we keep your information

We keep order records for as long as needed for accounting and legal purposes (normally 6 years), and other information only for as long as necessary.

Your rights

Under UK data protection law, you have the right to access, correct or delete your personal information, to object to or restrict its processing, to data portability, and to withdraw consent at any time. To make a request, email support@kitchowl.shop. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

Email: support@kitchowl.shop
Phone: +44 7304 250198