Shipping policy

KitchOwl is a trading name of TONIC ARCHITECTURE LIMITED, registered in England and Wales (Company No. 08013164). All orders are dispatched from our address in Bristol, United Kingdom.

Where we deliver

We deliver to addresses in the United Kingdom only. We do not currently ship internationally.

Delivery cost

Standard delivery is free on all UK orders. There is no minimum spend, and no shipping charges are added at checkout.

Processing time

Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 2:00 PM (UK time), at weekends, or on public holidays are processed from the next business day.

Delivery time

Once dispatched, orders are delivered within 2–3 business days. In total, you can expect your order within 3–5 business days.

Order tracking

When your order is dispatched, we send you a confirmation email with a tracking number so you can follow your parcel.

Delays

Delivery may occasionally take longer during peak periods, severe weather, or carrier disruption. If your order has not arrived within 5 business days, please contact us and we will look into it.

Missing parcels

Please check that your delivery address is correct at checkout. If your parcel is marked as delivered but you have not received it, contact us within 7 days so we can investigate with the carrier.

Contact us

Email: support@kitchowl.shop
Phone: +44 7304 250198
Monday to Friday, 9:00 AM – 5:00 PM (UK time)

TONIC ARCHITECTURE LIMITED, 1B Ivywell Road, Bristol, BS9 1NX, United Kingdom