Terms of service

1. About us

This website (kitchowl.shop) is operated by KitchOwl, a trading name of TONIC ARCHITECTURE LIMITED, registered in England and Wales (Company No. 08013164), with its address at 1B Ivywell Road, Bristol, BS9 1NX, United Kingdom. Email: support@kitchowl.shop. Phone: +44 7304 250198.

2. Using our website

By using our website or placing an order, you agree to these Terms. Please read them carefully. You must be at least 18 years old to place an order.

3. Products

We make every effort to display our products, colours and descriptions accurately. Small variations in colour may occur depending on your screen. All products are subject to availability.

4. Prices and payment

All prices are shown in British pounds (GBP) and include VAT where applicable. Delivery within the UK is free. Payment is taken at the time of your order through our secure checkout. If a product is listed at an incorrect price due to an error, we will contact you before dispatch and you can choose to confirm the order at the correct price or cancel it for a full refund.

5. Orders

After you place an order, you will receive an email confirming that we have received it. Our contract with you is formed when we dispatch your order. We may refuse or cancel an order in limited cases, such as suspected fraud, an obvious pricing error, or if the product is out of stock. In that case, you will receive a full refund.

6. Delivery

We deliver to UK addresses only. Delivery times and details are set out in our Shipping Policy.

7. Returns and refunds

You can return items within 30 days of receipt, as set out in our Refund Policy. This is in addition to your statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.

8. Your statutory rights

Nothing in these Terms affects your legal rights as a consumer under the Consumer Rights Act 2015. Products must be as described, fit for purpose and of satisfactory quality.

9. Product use

Please read any care and use instructions supplied with our products. We recommend washing kitchen utensils before first use.

10. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

11. Intellectual property

All content on this website, including text, images and logos, belongs to us or our licensors and may not be copied or used without permission.

12. Privacy

We handle your personal information in line with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The Terms in force at the time you place your order will apply.

14. Governing law

These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Contact us

Email: support@kitchowl.shop
Phone: +44 7304 250198
Monday to Friday, 9:00 AM – 5:00 PM (UK time)